Privacy Policy

Last updated: January 09, 2025

This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Service. It also outlines your privacy rights and how your data is protected under the law.

Interpretation and Definitions

Interpretation

Words with initial capital letters have specific meanings as defined below, whether in the singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Company: Refers to The London Locksmith Ltd.
• Cookies: Small files placed on your computer or device by a website that store browsing history.
• Country: Refers to the United Kingdom.
• Device: Any tool you use to access the Service, such as a computer, mobile phone, or tablet.
• Personal Data: Information that relates to an identified or identifiable individual.
• Service: Refers to the Website.
• Service Provider: Entities, either individuals or organizations, that process data on behalf of the Company.

Collection and Use of Your Personal Data

Types of Data Collected

Personal Data When you use our Service, we may collect personal information for purposes such as contacting or identifying you. This may include:

• Email address
• First and last name
• Phone number
• Postal code

Usage Data We automatically collect data during your use of the Service, which may include:

• Device’s Internet Protocol (IP) address
• Browser type and version
• Pages visited, along with time and date of visit
• Time spent on pages
• Unique device identifiers and other diagnostic data

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor Service activity and store certain information. These include:

• Cookies or Browser Cookies: Necessary for Service functionality. You can manage cookie acceptance through your browser settings.
• Web Beacons: Small files used for statistical purposes, like tracking page visit counts.
• Google Ads Tracking: We use Google Ads to track user interaction and improve advertising campaigns.
• Google Analytics: We use Google Analytics to monitor website performance.
• MS Clarity: We use Microsoft Clarity to improve and monitor user experience.

For more details, please refer to our Cookies Policy or the Cookies section in this Privacy Policy.

Use of Your Personal Data

The Company may use your Personal Data for purposes such as:

• Providing and maintaining the Service
• Managing your account
• Fulfilling contractual obligations
• Communicating updates or important information
• Offering news, special promotions, and content tailored to your interests
• Addressing service requests, business transfers, and analytical purposes

We may also share your information with Service Providers, affiliates, business partners, and other users under specified conditions.

Sharing Your Data with Local Locksmiths in Our Franchise Network

To offer you efficient locksmith services, we may share necessary information with local locksmiths within our franchise network. This sharing allows us to connect you with the closest locksmith for prompt service.

The data shared may include contact details and location information. We only share the minimal amount of data required to deliver the requested locksmith services.

Our franchise network complies with the General Data Protection Regulation (GDPR). Any data shared is handled confidentially and exclusively for the purpose of providing the services you request.

Retention and Deletion of Your Personal Data

We will retain your Personal Data as long as necessary for the purposes outlined in this Privacy Policy. You can request updates or deletion of your information by contacting us at info@thelondonlocksmith.com.

Disclosure of Your Personal Data

Your Personal Data may be disclosed in various circumstances, including during business transactions or when required by law.

Security of Your Personal Data

While we take commercially reasonable measures to protect your Personal Data, we cannot guarantee absolute security.

Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us. If we discover that we have collected Personal Data from someone under 13 without verified parental consent, we will take steps to remove that data.

Links to Other Websites

Our Service may contain links to third-party websites not operated by us. If you click on a third-party link, you will be directed to that website. We strongly advise you to review the privacy policy of any site you visit. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy periodically and will notify you of changes before they take effect.

Contact Us

If you have any questions about this Privacy Policy, please contact us at 0203 189 1283